Job Title: Hospitality Associates
$18-$20 per hour/PT

We are seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of our company. As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to famous popular observation deck.
In this role, you will have specific job duties such as Host, Ambassador, Tour Guide, Retail, Sales, VIP Lounge Server.

As an AMBASSADOR

What you will do:

Meet, greet and interact with guests in a professional, friendly and hospitable manner
Direct guests to the Observation Deck, other destinations within Rockefeller Center, or other NYC destinations as needed
Coordinate special events and manage crowd control
Facilitate/organize Group arrivals
Requirements:

Prior door person / concierge experience is a plus
Communicate with all guests, peers and management in a professional, courteous manner
Be able to understand and communicate in English, both verbally and in writing
Work cooperatively with other team members
Must be willing to work as necessary in changing climate conditions
Maintain a positive attitude in the work environment
Available to work an alternate shift or overtime based on business needs
Physical Demands:

A significant portion of the work day requires walking and standing
May work indoors/outdoors. We provide cold weather attire


As an ATTRACTION HOST

What you will do:

Meet, greet and interact with guests in a professional, friendly and hospitable manner
Provide directions within the attraction to maintain consistent guest flow
Offer safety/other information to inquiring guests as needed
Admit ticket holders into the attraction through use of wireless admission terminals
Load appropriate number of guests into elevators
Identify any guest traffic obstacles and partner with manager on duty for resolution
Answer any/all guest questions concerning the Observation Deck, Rockefeller Center and New York City in general
Requirements:

Routinely demonstrate behavior that indicate the highest level of manner and service
Consistently smile and interact with guests
Demonstrate a “can do” philosophy towards problem-solving
Be able to understand and communicate in English, both verbally and in writing
Work cooperatively with other team members
Maintain a positive attitude in the work environment
Must be willing to work as necessary in changing climate conditions
Must be able to work at all points of the attraction, including the upper decks
Able to work overtime or an alternate shift if needed
Physical Demands:

A significant portion of the work day requires walking and standing


As a TOUR GUIDE

What you will do:

Greets, guide and register visitors
Must be able to communicate in a clear and concise tone of voice
Must be punctual and comfortable leading groups of 10-25 people
Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark
Field all questions from guests regarding Rockefeller Center, Top of the Rock Observation Deck and New York City
Accurately represent Top of the Rock Observation Deck standards as set forth by the historic vision of John D. Rockefeller Jr.
Must actively increase their knowledge and awareness of Rockefeller Center, Top of the Rock Observation Deck, and NYC
Requirements:

Experience in art, architecture, history and art history is highly preferred
Must feel comfortable in operating wireless tour equipment
Outgoing, enthusiastic personality and genuine interest in providing optimal guest service
Ability to understand and communicate in English, both verbally and in writing
Must enjoy working with the public
Cooperative, team player mentality
Shifts: Must have open availability including early mornings, late nights, weekends and holidays
Must be willing to work as necessary in changing climate conditions
Maintain a positive attitude in the work environment
Physical Demands:

Indoor/Outdoor position
Walking and standing required for the majority of the workday
MUST be flexible to work a variety of shifts including morning, evenings, weekends


As SALES (RETAIL)

What you will do:

Greet and engage TOR guests in conversation as they enter the store
Assist guests with their selection of items from the gift shop
Suggest other items that might be of interest to the guest
Process the sale through the POS system
Pack and bag merchandise
Keep the stores neat and orderly at all times by cleaning, merchandising, and folding when necessary
Process and record all send sales
Process and record all damaged merchandise
Requirements:

Ability to understand and communicate in English, both verbally and in writing
Previous cash handling and guest service experience
Highly organized and detail oriented
Must be a team player
Must maintain a positive attitude in the workplace
Physical Demands:

While on duty, retail associates will be standing and/or walking
Must be able to lift up to 25lbs as necessary


As SALES (TICKET)

What you will do:

Responsible for accurately and efficiently processing ticket sales, promotions and processing vouchers
Provide clear instructions to all guests regarding timed ticketing system and all combination offers with partner attractions.
Achieve established sales goals in all categories
Adhere to internal cash handling controls and operating procedures
Process all ticket requests efficiently while maintaining supreme guest service
Active listening and efficient response to guest inquiries pertaining to Top of the Rock, Rockefeller Center and New York City.
Consistently demonstrate superior guest service
Requirements:

Previous experience in a cash handling environment highly recommended
Ability to understand and communicate in English, both verbally and in writing
Highly organized, detail-oriented mentality
Cooperative, team player attitude
Maintain a positive atmosphere in the work environment
Physical Demands:

Certain shifts may require outdoor exposure and changing climate conditions. We provide cold weather attire for any outdoor work.
Periods of standing required for a portion of the workday.

In Person March 12th from 10am-11am. Please review qualifications and bring your resume!
7 Penn Plaza
14th Floor
NYC

Looking forward to meeting you!