Our client (PHOENIX CAPITAL INVESTMENTS PTY LTD) is seeking a Hotel and Motel Manager to oversee daily operations and ensure the highest standards of hospitality and guest satisfaction.

Job description: PHOENIX CAPITAL INVESTMENTS PTY LTD is hiring a Hotel and Motel Manager role. Apply now to be part of our dynamic and growing team.

Key Responsibilities:

- Manage the day-to-day running of the Hotel / Motel, including check-ins, check-outs, room allocations, and guest services

- Conduct regular inspections to ensure rooms, bathrooms, and common areas are clean, functional, and meet quality standards

- Handle all guest reservations, cancellations, and modifications efficiently across online platforms, phone, and walk-ins

- Address guest inquiries, complaints, and feedback professionally to ensure a high level of guest satisfaction and repeat business

- Allocate duties, supervise cleaning staff or maintenance workers (if applicable), and ensure performance standards are met

- Ensure compliance with local health and safety regulations, including fire safety, hygiene, and occupational safety requirements

- Monitor expenses, manage utility usage, and implement cost-saving measures to ensure the profitability of the business

- Promote the Hotel / Motel through local advertising, OTA platforms, and seasonal pricing strategies to maximise occupancy and revenue

- Arrange and supervise repair and maintenance of motel infrastructure, plumbing, electrical systems, and equipment

- Maintain accurate records of bookings, payments, invoices, guest details, and incident reports, and prepare basic monthly performance summaries

- Monitor and replenish supplies such as toiletries, linen, cleaning products, and consumables

- Ensure premises are secure, handle lost property, and be prepared to respond to emergencies including guest medical needs or property issues

Requirements:

- Relevant qualification qualifications (Equivalent Diploma or higher)

- At least 2-3 years of relevant work experience.

- Strong understanding of hotel management software and industry best practices

- Excellent communication, organizational, and leadership skills

- Ability to handle high-pressure situations and resolve conflicts effectively

- Knowledge of budgeting, financial planning, and cost control

Skills and attributes:

Strong attention to detail

Good communication skills

1. Positive can-do attitude