Mad Monkey Backpackers Melbourne

Grafton Trading Pty Ltd

Mad Monkey Backpackers have a vacancy for 1x Accommodation Manager at our Melbourne property.

The applicant will have previous experience in the international youth market.

Successful candidates will be employed at one of our West Melbourne site.

Please apply with a resume and covering letter explaining how you match the relevant experience and criteria as listed below.

If you do not meet the criteria’s we will not reply to your application.

Position Description

Manage and lead a team of service staff on the day-to-day duties

Arrange staffing rosters, staff training & development

Oversee all maintenance issues reporting them to appropriate trade or maintenance staff

Maintain hostel facilities are clean and in proper working order

Create and follow a plan to maintain good atmosphere in the hostel

Ensure quality standards and local government compliance is up to date

Maintain social media & marketing programmes for the hostel

Weekly management reporting including KPI’s and customer reviews

Conduct check in and check out procedures

Ensure a culture of safety is maintained by staff in the workplace

Ensuring proper procedures are in place for health and safety for the hostel

Maintaining high level of customer care for international visitors

Essential Criteria

At least 2 years’ experience in managing a medium sized team (12 or more people)

At least 1 years’ experience working in the backpacker’s accommodation industry

Experience of using Cloudbeds reservations system & updating OTA’s with relation to pricing and availability

Experience of using Whistle Guest management software

High level of customer service skills, excellent communication & effective time management

Basic computer skills and competency in word and excel

Availability to work evenings and weekends on a rolling roster

Full Time

Salary Scale: $70,000 - $80,000 per year

Dependant on level of experience

Application Deadline: 4th of August 2025

Job Type: Full Time