At Thirdweb we own a forward-thinking online shop specializing in unique Web3-inspired products, collectibles, and novelty items. Whether it’s art, or NFT-inspired goods, we’re all about bringing the future of tech and creativity to the world of retail. If you’re passionate about Web3 and excited to help shape the future of digital shopping, we’d love to have you on board!

As a Retail Assistant, your role will be to provide exceptional customer service and ensure that every shopper’s experience is smooth, enjoyable, and hassle-free. You’ll be the first point of contact for our customers, so your communication skills and attention to detail will be key.

Your responsibilities will include:

1. Customer Support: Respond to customer inquiries via email, live chat, or social media with a friendly, helpful, and professional tone.
2. Order Processing: Assist customers with order placements, track their deliveries, and handle any issues with product availability or shipping.
3. Returns & Exchanges: Help customers navigate our returns and exchange process, ensuring they feel supported and informed every step of the way.

What We’re Looking For:

1. Great Communication Skills: You know how to communicate clearly and effectively, both written and verbally.
2. Attention to Detail: You can juggle multiple tasks, stay organized, and ensure accuracy in every order and customer interaction.
3. Problem-Solving: You enjoy helping customers resolve issues and finding solutions to issues.
4. Comfortable using online tools, platforms, and communication software.

If this sounds like a job you’d love to jump into, we’d love to hear from you!