Pikmo is opening a new branch in Adelaide and we are looking for a skilled, enthusiastic Analyst Programmer with experience in CRM systems, a strong understanding of data analytics platforms, and Agile methodologies. We pride ourselves on delivering innovative solutions that transform businesses; as we expand in South Australia, this onsite role will be the technical bridge alongside our local operations team, focused on onsite updating and real-time enhancements.

Position Overview

The Analyst Programmer is responsible for designing, developing, and maintaining CRM systems and data analytics platforms. You’ll ensure the smooth operation of business?critical applications by troubleshooting issues, optimizing performance, and delivering innovative, small-batch improvements tailored to the Adelaide market. Working closely with operations locally and the HQ Technical Department, you’ll align technology with business objectives and support Pikmo’s growth and commitment to excellence.

Key Responsibilities

1. Be the onsite technical bridge in Adelaide: partner with operations to translate real-world issues into rapid technical fixes and updates.
2. Onsite updating & real-time enhancements: design, test, and implement small code/config changes (e.g., CRM fields, integration, reporting filters) with quick validation and safe rollback.
3. Analyze, troubleshoot, and resolve application and integration issues to ensure optimal performance and availability.
4. Work with stakeholders to define/refine business requirements; test, debug, and optimize code to maintain high standards.
5. Adopt Agile practices (Scrum/Kanban), continuously improve local delivery processes, and contribute to CI/CD and release hygiene.
6. Security & privacy execution: assist with baseline controls (patching cadence, backups, least?privilege access), keep evidence for audits, and support customer security questionnaires.
7. Enable users & customers: explain technical concepts in clear language, provide quick trainings/runbooks, and improve first-contact resolution.

Required Qualifications & Skills

1. Degree in Computer Science, IT, or a related field.
2. Proficiency in database design and SQL; experience with RESTful APIs/integrations and version control (Git).
3. Hands?on experience with Agile methodologies and the software development life-cycle.
4. Strong analytical and problem?solving skills; ability to lead swift onsite diagnosis and resolution.
5. Desirable: project management experience or certifications; exposure to data analytics platforms (e.g., Power BI/Tableau/Looker, BigQuery/Snowflake/Redshift); familiarity with POS/EFTPOS, hospitality workflows, and basic networking (LAN/Wi?Fi, DNS).

What We Offer

1. Impact from day one: be the go-to engineer shaping Pikmo’ s Adelaide footprint and directly improving customer outcomes.
2. Real ownership: autonomy to prioritize and ship local micro?iterations that matter.
3. Career growth: close collaboration with HQ Tech, mentoring, and a path to senior IC or local pod lead as we scale.
4. Inclusive culture focused on practical problem-solving, humility, and customer obsession.