Lakeside Medical Practice Warilla is a progressive, patient-centred healthcare provider offering a full range of GP, nursing, and allied health services. We combine compassionate care with efficient systems and digital solutions to improve patient outcomes and operational excellence. Our multidisciplinary team works collaboratively to deliver high-quality care supported by advanced clinical management platforms and evidence-based practices. We are now seeking a full-time Practice Improvement Analyst (Organisation and Methods Analyst) to help evaluate and improve our operational systems, patient service workflows, and resource utilisation across our healthcare teams.

Location: Warilla, NSW

Position Type: Full-time (38 hours per week)

Salary: $80,000-$100,000 per annum (depending upon work experience)

Key Responsibilities

•Analyse current administrative and clinical support workflows to identify inefficiencies and opportunities for improvement in patient scheduling, record-keeping, and care coordination.

•Review and optimise billing, receipting, and reporting processes related to Medicare, DVA, and private billing.

•Map organisational structures, reporting lines, and communication channels to recommend refinements that enhance collaboration among GPs, nurses, and allied health staff.

•Develop and implement system improvement strategies for appointment management, billing processes, and patient feedback mechanisms.

•Assist in analysing financial performance indicators, cost efficiencies, and budgeting impacts of process improvements

•Evaluate digital health tools (e.g., clinical software, telehealth integration, electronic patient data systems) to improve operational efficiency and ensure compliance.

•Use process mapping and data modelling techniques to assess clinical and administrative performance indicators.

•Prepare detailed reports and recommendations to management on restructuring work procedures, redefining job functions, and enhancing operational efficiency.

•Evaluate workforce utilisation and assist with HR reporting, rostering, and onboarding documentation when required.

•Monitor patient feedback and service metrics to identify areas for improvement and propose corrective actions.

•Ensure compliance with accreditation, privacy, and workplace health and safety standards through periodic audits and reporting.

•Implement and train staff on change-management initiatives, ensuring smooth adoption of new methods, technologies, and compliance processes across the organisation.

Key Requirements

•Bachelor’s degree in Business, Management, Commerce, or related field.

•Minimum 2 years of experience in an organisational, business process or systems improvement role is required.

•Minimum 1 year of experience in Australia.

•Proven track record in business process optimisation, change management, and quality improvement initiatives.

•Familiarity with medical or healthcare administrative systems will be highly regarded.

Skills and Attributes

•Strong analytical and data interpretation skills.

• Excellent report writing and presentation ability.

•Advanced proficiency in business process tools and healthcare software.

•Effective communication and stakeholder engagement skills.

•Proven ability to collaborate within multidisciplinary teams.

•High attention to detail and process accuracy.

•Adaptable, proactive, and solution-focused mindset.

•Strong understanding of healthcare compliance

•Understanding of Australian healthcare billing systems (Medicare, DVA, private).

If this sounds like the opportunity for you, please apply via this advertisement with latest resume outlining your skills and experience. Due to a high volume of applications, please note that only short-listed candidates will be contacted.

Please answer below questions:

1. Do you have at least 2 years of experience in systems analysis or business improvement?
2. Do you have relevant qualification?
3. Are you familiar with administrative systems and business process optimization in Australian healthcare industry?