Description Looking for a new opportunity? Apply for this growing company's Help Desk Analyst position in the Cosmetics field. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. Understanding Incident, Problem, Change Management and other processes is also important. How these processes work together to provide superior support and high availability of our business is also important. There is a chance that you could cover alternative shifts when needed. Your responsibilities - Provide guidance to Tier 1 support and team members - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues FOR IMMEDIATE CONSIDERATION FOR THIS POS HELP DESK SPECIALIST POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Requirements - Ability to multitask and communicate well with individuals of all backgrounds - Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - Strong communication and interpersonal skills - Ability to simplify complex problems and build solutions - Expertise in MS Windows 10 - POS (point of sale) experience - MS Windows 7 in an Active Directory environment experience - ITIL certification a plus - Working knowledge in one or more programming or scripting language - Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Candidates who have a combination of superior customer service skills and technical aptitude will be preferred - 3 years of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware FOR IMMEDIATE CONSIDERATION FOR THIS POS HELP DESK SPECIALIST POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .