OverviewAltaPointe Health is Alabama's largest and most comprehensive health and human services organization and psychiatric hospital system. We are the second largest in the southeastern US serving Mobile, Baldwin, and Washington counties in south Alabama and Clay, Coosa, Randolph, and Talladega counties to the north. Individuals in need of mental health, intellectual disability and addiction services face many challenges in their everyday lives. Receiving quality care and assistance in achieving better health and recovery should not be an added obstacle for them. At AltaPointe, our professionals work diligently to help our patients conquer challenges and overcome barriers that may hamper them from recovering.ResponsibilitiesSupport and implement Nextgen EMR and associated modules:Ensure maximum use and efficiency of Nextgen clinical systems.Provide direct, hands-on education and support to staff for Nextgen clinical systems.Facilitate design of clinical workflow with users and leadership to improve efficiency and accurate data collection.Analyze user requirements, procedures, and problems relevant to Nextgen and provide solutions.Document workflows, problems, and solutions for easy access to users.Present new functionality and enhancements created by the vendor to keep the user base current.Act as a team lead in implementing new functionality in Nextgen or implementing Nextgen in a new clinic.Nextgen Liaison and monitoring:Acts as a liaison between users and Nextgen Analyst and IT.Document requirements from users, analyze and transfer to Nextgen analyst for customization or reports build up.Should be able to create ad-hoc reports from Nextgen systemsUse Nextgen core and ad-hoc reports to monitor quality requirements and data integrity.Report bugs, issues or shortfalls to Nextgen with all the needed information and documentation to Nextgen Analyst and vendor.Stay connected with Nextgen enhancements, updates, and known issues. Assist in installation and testing of these updates in both test and production environment.Awareness of the healthcare information systems industry, contemporary and emerging technologies, laws, and regulations.Coordinate Nextgen training:Coordinate with HR and the education department for new staff training.Develop visual aids, training material, and best practices to use applications and train users accordingly.Assist in developing on-line training for these applications. Keep-up with training updates and monitor user completions.Train and inform IT support staff on Nextgen changes.Other IT duties as deemed necessary should include but not be limited to the following:Test and document compliance related to IT policy and procedure.Assist in system(s) evaluations with other IT staff.Participate in IT team meetings and initiatives.Participate in the strategic planning process for IT.Participate in, and chair committees deemed necessary to support standards and accreditations.Assist in providing training when deemed necessary.Participate in Orientation Training for IT.Provide application training when deemed necessary.Perform other duties as assigned by the supervisor.Administrative and other related duties as assigned:Actively participates in Performance Improvement activities.Actively participates in AltaPointe committees as requested.Completes assigned tasks promptly.Treats consumers with dignity and respect.Works in a cooperative manner with other AltaPointe employees.QualificationsBachelor's degree in Nursing or related professional field. Minimum of 3 years' experience in providing application support in the healthcare environment. Nextgen Certified Professional or Nextgen EHR Super User strongly preferred. Should be certified within six months of hire (candidate should have extensive knowledge of Nextgen). Proficient understanding of front office and clinical workflows, systems and procedures. Working knowledge of Microsoft Office, SQL, and reporting tools, i.e., Crystal Reports; candidate should be task-oriented, have excellent communication skills, analytical, problem-solver, and possess organizational skills; Demonstrate leadership ability and aptitude.