Integration Engineer

• We are ambitious. Simplr (www.simplr.ai), is an early stage startup in San Francisco seeking to disrupt the tired and ineffective customer service model. Choose between our great location in San Francisco (SOMA) by the Caltrain station and close to the ballpark or our downtown Nashville, TN location. Relocation assistance provided.

• Simplr’s AI + Human approach to customer service is out to prove that on-demand, US based, customer service and sales support is the best solution for today’s fastest growing startups in apparel, health, beauty, food, electronics, and home goods. We are also proud that our platform enables underutilized talent such as teachers, military spouses, and stay at home spouses to supplement their family income from the comfort of their own home.

• We are not looking for code implementers or web designers. We believe in giving our best and brightest the autonomy to define their solutions. We are looking for a talented engineer to join our integrations team where you will have the opportunity to work with several different products.

• Simplr is owned by our parent company Asurion (www.asurion.com), a multi-billion dollar technology company and is consistently awarded Great Place to Work® and Top Work Places!!

• Asurion, with over 20,000 employees worldwide, serves 300M+ customers and offers personalized assistance and technical support for connected devices (phones, tablets, IoT/smart home, etc.) on behalf of the largest mobile and retail brands. We believe this is just the beginning. By developing new technology, processes, and capabilities we can extend our award-winning service levels (NPS, CSAT, and resolution rates) to a much broader set of clients and end customers. We have ensured our team has the autonomy to ideate and build the best platform and service while still leveraging the solid financial stability of a global company.

RESPONSIBILITIES:

• Passion and Drive. Build and manage, frontend and backend web application components.
• Teamwork. Collaborate with a team of highly talented engineers, designers and product managers.
• Ownership and accountability. Write high quality code and unit test.
• Develops effective, maintainable end-to-end code in a timely fashion.
• Develops automated unit test cases to validate defect-free code.
• Conducts code reviews with peers and management.
• Shows a strong attention to development detail, produces high-quality code.

CORE QUALIFICATIONS:

• 2 or more years of full stack software development experience.
• Deep understanding of NodeJS, HTTP, JSON and web sockets.
• Experience writing and utilizing REST APIs, Web hooks and SOAP APIs, OAuth and Token based authentications.
• Hands on experience integrating multiple separate systems over an industry standard protocol.
• Experience in one or more of the following languages: Javascript, Python or Java.
• Good understanding of MongoDB or Dynamodb, and Kafka or ActiveM
• Familiarity with React (preferred) or Angular.
• Some experience with: distributed systems (hadoop, cassandra, cloud platforms), AWS, Kubernetes or ECS.
• Great to have experience in Salesforce Service cloud or Salesforce Commerce cloud, but not necessary.
• Nice to have GraphQL, but not necessary.
• A solid grounding in Computer Science fundamentals, data structures, algorithms, object-oriented design.

EDUCATION:   

• Bachelor’s Degree in Computer Science or Related Field.

LOCATION:

• San Francisco, CA or Nashville, TN.

Competitive comp package and benefits, relocation assistance.

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