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Emails with attachments or links to resumes, will be deleted without being opened.***


Qualifications:

-Minimum of 1 year supervisory/managerial experience within a hotel.

-Ability to work as part of a team and foster a positive and upbeat working environment.

-Willingness to work flexible hours, including weekend, holidays, and overnight if needed.

-Lead by example with a friendly and welcoming customer service style.

-Ability to resolve guest issues quickly and efficiently while adhering to hotel policies and procedures.

-Exceptional attention to detail and fluency in English, both verbal and written.

-Proficient in Microsoft Office, Outlook, Word and Excel.

-High school diploma required.

-Ability to multitask as needed and handle various responsibilities as needed.

-Capability to stand while working and lift/carry packages up to 30 pounds.

-High personal standards for work ethic and appearance.



Key Responsibilities:

-Ensure guest satisfaction by resolving complaints, handling requests, and exceeding guest expectations in a friendly and professional manner.

-Oversee the check-in/check-out process, ensuring a smooth and efficient experience for guests.

-Address and resolve any guest complaints or issues promptly, ensuring guest satisfaction.

-Provide ongoing support to guest service agents. Monitor performance and provide feedback to maintain high service standards.

-Overseeing inventory needs for front desk

-Ensure all hotel procedures are followed effectively.

-Ability to follow accounting procedures and resolve billing discrepancies

-Handle administrative tasks, such as inventory, checklists, reservations, and maintaining daily reports.

-Ensure that incoming calls are handled promptly and courteously

-Work closely with other departments (housekeeping, engineering, food and beverage) to ensure all guest needs are met.


Benefits:
401(k)
Vision insurance
Dental insurance
Health insurance
Paid time off
Schedule: Full time



Qualified candidates will be?called
Pay is firm and non-negotiable