The Balloon Guy | Los Angeles, CA
Full-Time | Monday–Friday | 9:00 AM–6:00 PM
Hybrid / Remote with some in-person work required**

About The Balloon Guy

The Balloon Guy is a growing Los Angeles-based event décor and entertainment company specializing in custom balloon installations, balloon décor, balloon twisting, face painting, caricature artists, magicians, airbrush tattoos, and other event entertainment.

We work with private clients, corporate clients, event planners, hotels, venues, brands, and production companies throughout Los Angeles.

We are looking for a highly organized, polished, sales-driven **Sales Manager** to take ownership of our inbound sales process and help turn more inquiries into booked events.

The Role

This is a key position within the company.

You will manage incoming leads from the moment a potential client contacts us through the point that their event is booked and handed off to our Operations team.

You should be confident speaking with a wide range of clients, from someone planning a birthday party to an executive assistant, event planner, hotel, production company, or major corporate client.

The ideal candidate is warm, professional, persuasive, organized, persistent, detail-oriented, and excellent at follow-up.

Most importantly, you take ownership of the sales pipeline and make sure qualified leads do not fall through the cracks.

Key Responsibilities

Sales & Lead Management

* Respond quickly to incoming phone calls, emails, texts, website inquiries, and other leads
* Speak with clients to understand their event, vision, budget, venue, timing, and needs
* Recommend appropriate balloon décor and entertainment services
* Prepare and send estimates and proposals
* Follow up consistently with prospective clients until they book, decline, or are no longer qualified
* Convert inbound leads into booked events
* Confidently ask for the sale
* Upsell and cross-sell additional services when appropriate
* Build strong relationships with repeat clients, corporate clients, event planners, hotels, venues, and production companies
* Re-engage past clients and previous opportunities when appropriate

Pipeline Ownership

* Maintain an accurate and organized CRM
* Keep every lead's status, notes, and next action updated
* Make sure follow-ups happen on time
* Identify high-value and high-priority opportunities
* Keep the owner informed about major opportunities and important sales issues
* Track lost opportunities and reasons clients did not book
* Help improve sales scripts, follow-up systems, proposal processes, and conversion rates
* Take responsibility for the overall health of the sales pipeline

Booking & Operations Handoff

Once a client books, you will:

* Confirm that all important sales information has been collected
* Create and maintain an accurate job/event record
* Document the client's expectations, products purchased, pricing, venue, dates, timing, and other important details
* Clearly hand the booked event over to the Operations team
* Communicate unusual promises, special requests, potential complications, or VIP/high-value client expectations
* Work with Operations when clarification from the client is needed

Operations takes ownership of the event after booking, but Sales is responsible for making sure the handoff is clear, complete, and accurate.

Client Experience

You will be one of the primary voices of The Balloon Guy.

You will be expected to:

* Provide a polished, professional, friendly experience from the client's first interaction
* Communicate clearly and confidently by phone, email, text, and in person
* Help clients make decisions when they are unsure what they need
* Handle pricing questions and objections professionally
* Set realistic expectations about what we can and cannot provide
* Accurately document important client conversations and commitments
* Represent the company professionally with high-end private and corporate clients

Sales Performance

This is a results-oriented position.

Performance will be measured using metrics including:

* Lead response time
* Follow-up completion
* Number of qualified opportunities
* Close/conversion rate
* Revenue booked
* Average order value
* Sales by lead source
* Lost opportunities and reasons for loss
* Accuracy and cleanliness of the CRM
* Quality of client communication and handoffs

You will participate in regular team meetings to review current opportunities, booked revenue, pipeline health, challenges, and priorities.

Schedule

This is a **full-time Monday–Friday position, 9:00 AM–6:00 PM.**

Reliable coverage during these hours is essential.

Our clients frequently contact us throughout the business day, and fast response times are an important part of our sales process.

The role may include remote work, but candidates must be located in the Los Angeles area and comfortable working **in person when needed** for meetings, training, major projects, client needs, or other business requirements.

Requirements

* **Fluent spoken and written English is required**
* Excellent grammar, pronunciation, and professional communication skills
* Must be extremely clear, polished, and easy to understand on the phone
* Strong written communication skills for email and text conversations with clients
* **Spanish-speaking is a strong plus**
* Previous sales, hospitality, event, or client-service experience
* Excellent organizational skills
* Strong attention to detail
* Strong follow-up habits
* Comfortable spending a significant portion of the day speaking with clients
* Confident discussing pricing and asking for the sale
* Able to manage many conversations and opportunities at the same time
* Comfortable working independently and taking ownership of responsibilities
* Able to stay calm, professional, and organized in a fast-moving environment
* Comfortable working with high-value clients
* Comfortable using CRM systems and learning new software
* Accountable and comfortable being measured against sales goals
* Reliable and consistently available Monday–Friday from 9:00 AM–6:00 PM

Because this is a highly client-facing position, **exceptional English communication skills are essential.** The person in this role must be able to understand nuanced event details, communicate them accurately, and represent The Balloon Guy professionally.

Bilingual English/Spanish candidates are especially encouraged to apply.

Preferred Experience

We are especially interested in candidates with experience in:

* Event sales
* Hospitality
* Catering
* Wedding or event planning
* Event rentals
* Luxury services
* Inside sales
* Venue or hotel sales
* Corporate sales
* Client relationship management

Experience in the balloon industry is **not required.**

We can teach our products and services. Strong communication skills, sales instincts, organization, accountability, and follow-through are much more important.

What Success Looks Like

Success in this role means:

Every lead receives a fast response.

Every legitimate opportunity has a clear next step.

Follow-ups happen consistently without the owner having to remind you.

The CRM accurately reflects what is happening in the business.

Clients receive a polished and professional experience.

Operations receives accurate, complete information when an event books.

High-value opportunities receive the attention they deserve.

And most importantly, more qualified inquiries turn into profitable booked events.

The Person We're Looking For

You are the type of person who sees an unanswered inquiry and immediately wants to know why it has not been followed up with.

You take ownership.

You follow through.

You enjoy talking to people and building relationships.

You are comfortable closing business.

You notice details.

You do not need someone constantly reminding you what needs to be done.

And you understand that great sales is not about pressuring people. It is about understanding what the client needs, helping them make a decision, and making it incredibly easy to do business with us.

Please include a photo and resume. Thank you!