Office Manager – Property Management

St. Louis Park, MN | Full-Time

We are a small, established and evolving property management company in St. Louis Park looking for an organized, dependable and personable Office Manager to join our team.

This is a hands-on position in a small office. You will work directly with management, residents, maintenance staff and outside vendors to help keep the day-to-day operations of our apartment portfolio running smoothly. We are looking for someone who takes ownership of their work, communicates well, stays organized when things get busy and is comfortable learning new technology.

Property management experience is preferred but not required. We are willing to train the right person who is capable, organized, comfortable with technology and learns quickly.

Responsibilities

Answer resident phone calls and provide friendly, professional customer service

Enter maintenance work orders and follow up to ensure they are completed and residents are kept informed

Coordinate scheduling between residents, maintenance staff and outside vendors

Obtain bids and help identify competitive vendors for projects and repairs

Receive rent payments, make deposits and accurately post payments to resident ledgers

Assist residents with questions regarding their accounts, leases and building policies

Coordinate resident move-ins and prepare move-in paperwork and packets

Inspect apartments prior to move-in to ensure they are ready for new residents

Enter leases, notices and other documentation into property management software

Manage the lease-renewal process and track upcoming expirations

Prepare and distribute resident notices and communications

Scan and organize incoming mail and property records

Assist with leasing and showing available apartments as needed

Maintain accurate electronic records and resident files

Help identify ways to improve office procedures, resident communication and overall efficiency

Handle other administrative and property-management duties as they arise

What We're Looking For

The right person will be:

Highly organized and able to keep track of multiple tasks at once

Dependable and comfortable taking responsibility for getting things completed

Friendly and professional when dealing with residents and the public

Comfortable handling occasional difficult or frustrated residents

A strong communicator, particularly over the phone

Comfortable using computers, smartphones and web-based software

Able to learn new systems and procedures quickly

Detail-oriented when handling payments, paperwork and resident records

Able to work independently while also being part of a small team

Willing to jump in and solve problems rather than waiting to be told every next step

Experience with property management, leasing, customer service, administrative work or office management is helpful, but we are primarily looking for someone with the right combination of organization, judgment, reliability and willingness to learn.

A valid driver's license is required. Employment is contingent upon satisfactory completion of applicable background screening.

Benefits

We offer a competitive compensation and benefits package, including:

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Paid training and opportunities to grow with the company

If you enjoy working in a small-business environment where your work has a direct impact and you're looking for a position with variety and responsibility, we'd like to hear from you.

To apply, please submit your resume along with a brief introduction about yourself and why you think you would be a good fit for this position.