The Counselor is responsible for milieu management while engaging clients in a direct social service program. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. Duties include client engagement, intake, assessment, advocacy, information and referral, problem solving and crisis intervention, in addition to light janitorial assignments. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). \n\n\t\t\tABOUT THE PROGRAM: Compass Day Services includes the Client Services Office (CSO), the Hygiene Center, and the Day Services Center. The Day Center offers comfort and stability to those in need. People can seek refuge, meals, and basic services, as well as connect with housing navigation support, case management, mental health counseling, and nursing services. These services help move people toward increased stability, independence, and self-sufficiency. The Hygiene Center offers men and women experiencing homelessness a place to use the restroom, take a hot shower, and do a load of laundry. The CSO provides free mail and banking services for individuals who are housing insecure. A mailing address provides stability and the opportunity to apply for benefits, seek employment, access resources, and exercise the right to vote. Compass Day Services is a welcoming space where people can find a path out of homelessness.\n\n\t\t\tABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tLOCATION: Pioneer Square (Seattle, WA)\n\n\t\t\tREPORTS TO: Program Coordinator\n\n\t\t\tFLSA STATUS: Non-Exempt\n\n\t\t\tSCHEDULE: Monday-Friday 8am-4:30pm with weekly staff meetings Thursdays 4-4:30pm\n\n\t\t\tSALARY RANGE: $16.56 per hour\n\n\t\t\tBENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 10 Paid Holidays, Retirement Plan, Employee Assistance Program.\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tESSENTIAL DUTIES AND RESPONSIBILITIES\n\t\t\t\n\t\t\t\n\t\t\tOther duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.\n\n\t\t\tSocial Services\n\n\t\t\t\n\t\t\t\t* \n\t\t\t\tRegister and engage clients to assess needs providing immediate and appropriate information and referral.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tEngage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tMediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tMaintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.\n\t\t\t\t\n\t\t\t\n\n\t\t\tLeadership\n\n\t\t\t\n\t\t\t\t* \n\t\t\t\tAdvance diversity, equity, and inclusion in all aspects of the work. Compass considers the diversity of the staff, its clients, and community partners to be an important asset. It is expected that all employees make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tMaintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tProject a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tPerform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tSUPERVISORY RESPONSIBILITIES\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t* \n\t\t\t\tNone.\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tKNOWLEDGE, SKILLS, AND ABILITIES\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t* \n\t\t\t\tDemonstrated knowledge of local resources and services for individuals who are homeless or low-income.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tDemonstrated ability to set and maintain boundaries in a professional manner.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tDemonstrated knowledge of best practices of de-escalation, crisis intervention, stabilization, trauma informed care, harm reduction, and motivational interviewing.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tPromotes a team environment that values, encourages and supports differences.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tAbility to work independently and as part of a team in a collaborative and cooperative manner, to problem solve for effective outcomes particularly without on-site supervision.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tAbility to follow agency policy and procedures to maintain safety and security within the facility.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tSensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tExcellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tAbility and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology, required. Experience with Boston Post, Clarity and Agency, desired.\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tEDUCATION AND/OR EXPERIENCE\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t* \n\t\t\t\tAn Associate degree is strongly desired, Bachelor's degree preferred in social work or related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tA minimum of 1-year experience in customer service, required.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tAt least 1-year experience in human services (work and/or volunteer), desired.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tFamiliarity with issues of homelessness, mental illness, chemical dependency, sexual assault, and/or domestic violence, desired.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tExperience working with clients with English as a second language or where there is limited English speaking ability.\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tPHYSICAL DEMANDS\n\t\t\t\n\t\t\t\n\t\t\tThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\n\t\t\t\n\t\t\t\t* \n\t\t\t\tWhile performing the duties of this job, the employee is regularly required to talk and hear.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tThe employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.\n\t\t\t\t\n\t\t\t\t* \n\t\t\t\tWork takes place in a human services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.\n\t\t\t\t\n\t\t\t\n\n\t\t\tMental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings.\n\n\t\t\tIn compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at EMAIL_HIDDEN.\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tWORK ENVIRONMENT\n\t\t\t\n\t\t\t\n\t\t\tThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.\n\n\t\t\tThis position is not eligible for remote work, it requires onsite work only.\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\tEQUAL OPPORTUNITY EMPLOYMENT\n\t\t\t\n\t\t\t\n\t\t\tCompass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.\n\t\t\t\n\t\t\n\t