Job Summary:Participates in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Defines training requirements and assists with automated systems training. Recommends solutions to enhance system functionality.Key Team Principles and Expectations:* This role is expected to be part of an analytics team while also being customer-facing, so strong presentation skills and verbal communication skills are essential.* Clinical caregivers are our customers, so this role is expected to guide stakeholders smoothly through the analytics process by:* Defining the questions and requirements* Discussing potential barriers and solutions* Exploring assumptions, methods and inclusion/exclusion criteria* Presenting results visually and verbally in Cleveland Clinic standard formats* Requesting and accepting feedback and incorporating it into the solution* We work in a knowledge-sharing environment where no one has to struggle with a problem alone. Weekly code reviews and an open environment encourage team members to share their progress for feedback, support and guidance.* Our team prides itself on accuracy and rapid development. We leverage past work to support the quick development of new work and we dedicate time to code review, chart review and documentation.* Each team member develops an area of strength, but all team members commit to learning and understanding the processes and needs of all areas that we serve.* We work in a blended in-office and remote environment. Remote work is our day-to-day, but presence in the office is expected based on schedules and the requirements of projects and presentations.* One of our responsibilities is the management of the CarePort Care Management application, so occasional availability after-hours via VPN/phone is expected for upgrades, issues, etc.Responsibilities:* Supports and designs department project assignments and small system implementation.* Provides input to solution development efforts.* Completes assignments as directed.* Maintains schedules.* Tracks information system resources for assigned projects.* Reports on project time-lines and documents performance.* Develops work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.* Maintains project task plans, documentation and communications.* Other duties as assigned.Education:* Bachelor's degree in Information Technology/Computer Science or related field.Complexity of Work:* Strong analytical, critical thinking and communication skills are required.* Excellent at problem solving and relationship buildingWork Experience:* Minimum of 5 years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.Preferred Skills/ExperienceCandidates will be most successful in this role if they possess experience and knowledge in the following areas:* Experience with the CarePort suite of products - Care Management, Guide, Insight, Connect* Knowledge of inpatient and ambulatory Care Management, Utilization Management and Population Health principles, practices and regulations, such as:* Medicare COPs, Code 44, 2 midnight rule, status management* Payer denials, payment programs, MSSP ACO, payer attribution programs* Ambulatory strategies such as care coordination, community outreach, telephonic triage, specialty programs* Intermediate to advanced experience with Tableau Desktop* Intermediate experience with MS SQL, SSRS, SSIS for basic ETL* Intermediate experience with Excel, including PowerPivot and using analytical add-ins* Experience with Teradata* Familiarity and comfort with project management and time tracking software such as Jira* Familiarity with Epic, particularly with Clarity* Familiarity with HL7 and other common healthcare data transfer technologiesPhysical Requirements:* High degree of dexterity to produce materials on a computer.* Requires normal or corrected vision, hearing and speech.* Mobility sufficient to attend meetings.* Ability to lift up to 25 pounds.* The position must be available after hours for support by pager and computer dial-in.Personal Protective Equipment:* Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities